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Frequently Asked Questions (FAQ)

Your go-to guide for everything about EmberNXT IT Solutions—products, services, payments, support, and more!

EmberNXT IT Solutions is a dynamic technology company specializing in tailored IT solutions, including system development, SaaS, digital marketing, and enterprise solutions for small and medium enterprises (SMEs).

Our headquarters is at GF Quijano Bldg., 13th - 15th St., Brgy. Nazareth, Cagayan de Oro City, Philippines 9000.

We cater to travel, tourism, retail, e-commerce, and other industries requiring digital transformation and automation solutions.

HESTIA is our flagship back-office solution for travel agencies, integrating transaction processing, inventory management, and accounting.

Yes, we offer custom website development, including SEO, hosting, and management.

We provide ERP systems, CRM solutions, eCommerce platforms, and more.

You can contact us through our website, email, or directly visit our office to discuss your requirements.

Yes! We specialize in custom software and system development based on your business needs.

Yes, we provide product demos and consultations for our major solutions like HESTIA.

Yes, we offer flexible monthly payment schedules for select services.

Some services, such as SaaS and web hosting, may have additional costs for maintenance, security, and storage.

You can reach our support team through email, chat, or by submitting a ticket on our website.

We offer pre-deployment, deployment, and post-deployment support, including training, maintenance, and consultations.

Yes, our solutions come with technical support and security updates for a specified period.

HESTIA is a web-based solution, so it only requires a modern browser and an internet connection.

Yes, we provide VPS and dedicated server solutions.

Yes, we support integrations with payment gateways, CRMs, and GDS providers like Amadeus.

We use SSL encryption, cloud backups, and secure authentication protocols to protect client data.

Yes, our payment solutions follow PCI-DSS security standards.

Yes, we offer optional backup services for our SaaS and cloud solutions.

You can apply for a partnership through our website or contact our team to discuss opportunities.

Yes, we offer reseller opportunities for hosting, SaaS, and custom IT solutions.

Our partners gain access to premium IT solutions, revenue-sharing opportunities, and continuous support.

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Frequently Asked Questions (FAQ)

What is EmberNXT IT Solutions?

Where is EmberNXT IT Solutions located?

What industries does EmberNXT serve?

What is the HESTIA System?

Do you provide website development?

What SaaS solutions do you offer?

How can I purchase EmberNXT’s products and services?

Do you offer customized IT solutions?

Can I request a demo before purchasing a service?

Do you offer installment payment options?

Are there any additional fees apart from the service cost?

How do I contact technical support?

What kind of support do you provide after purchase?

Is there a warranty or service guarantee for your products?

What are the system requirements for HESTIA?

Do you offer cloud hosting?

Can I integrate third-party tools into EmberNXT’s solutions?

How does EmberNXT ensure data security?

Is your software PCI-DSS compliant?

Do you provide data backup services?

How can I become a partner with EmberNXT?

Do you offer reseller programs?

What are the benefits of partnering with EmberNXT?

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